Uploaded Documents Not Appearing in Tenant Profiles

Incident Report for Tenant Service Status

Investigating

We are currently investigating an issue affecting properties with Superlease enabled, where uploaded documents may not appear in the tenant profile.

When uploading a document (such as a lease, protection plan, or PDF), users may see a success message, but the document does not display in the Documents section afterward.

Our teams are actively working to restore normal document upload behavior.

We’ll provide updates as more information becomes available.
If you have urgent questions or need assistance, please contact Tenant Support at support@tenantinc.com.

Posted Jan 15, 2026 - 10:41 PST

This incident affects: Mariposa, Hummingbird and Hummingbird Services (Reports, Access Control, Accounting).